Terms & Conditions

Version v7.0.0 | Effective Date: May 1, 2026

These Terms & Conditions (“Terms”) govern the relationship between Atlas & Vine (“Atlas & Vine,” “we,” “us,” or “our”) and you (“Client,” “you,” or “your”). By completing payment for services, approving a quote or itinerary, or otherwise affirmatively engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Atlas & Vine operates as a travel advisory business associated with Fora Travel. Atlas & Vine LLC is the legal business entity referenced herein, referenced solely for legal purposes. Atlas & Vine LLC is an Illinois limited liability company through May 31, 2026, and, on and after June 1, 2026, a California limited liability company following the statutory conversion described in Section 19.

By engaging Atlas & Vine services, you represent and warrant that: (a) you are at least eighteen (18) years of age and have full legal authority to enter into these Terms and to make travel bookings with Atlas & Vine; (b) all information you provide, whether for yourself or on behalf of co-travelers, is true and accurate, and you will promptly provide updates to that information throughout your engagement with Atlas & Vine; and (c) you will abide by these Terms and by all applicable terms and conditions of travel suppliers and partners associated with your bookings.

1. Scope of Services

Atlas & Vine provides professional travel advisory and itinerary planning services. Our services may include research, itinerary design, coordination of travel components, and booking facilitation through third-party suppliers and host-agency platforms.

Atlas & Vine does not own, operate, or control airlines, hotels, cruise lines, transportation providers, tour operators, or other travel suppliers. All travel services are provided by independent third parties and are subject to the terms and conditions imposed by those suppliers.

2. Advisory Role and Third-Party Suppliers

Atlas & Vine acts solely as an advisor and coordinator. Travel services are fulfilled by third-party suppliers, including those accessed through Fora Travel and its partner network.

Atlas & Vine is not responsible for the acts, omissions, errors, or performance of any travel supplier, including but not limited to schedule changes, cancellations, service failures, insolvency, or bankruptcy. Supplier terms, fare rules, deposit requirements, penalties, and cancellation policies apply at all times and may change without notice.

Relationship with Fora Travel

Atlas & Vine is an independent travel advisor of Fora Travel, Inc. (“Fora”) and operates its own separate travel business. The Client understands and agrees that: (a) Atlas & Vine is not an agent, representative, or employee of Fora; (b) Fora is a technology provider and host agency, not a travel service provider; (c) the Client will have no claim against, and will not file any claim against, Fora for losses or damages resulting or arising from the provision of services by Atlas & Vine; and (d) notwithstanding anything to the contrary in these Terms or otherwise, Fora is not a party to these Terms for any purpose. The Client expressly waives any claims, demands, or causes of action against Fora arising from or relating to any travel arrangements, advisor services, cancellations, disputes, or any other matters related to these Terms. Nothing in this subsection limits the Client’s rights under the California Seller of Travel Act or other applicable law, including the rights described in Section 15 below.

3. Client Responsibilities

Clients are responsible for:

• Providing accurate traveler information, including full legal names exactly matching government-issued identification used for travel

• Reviewing all itinerary details prior to approval and promptly reporting any errors

• Ensuring possession of valid passports, visas, transit permissions, health documentation, and entry requirements for every destination and transit point

• Verifying destination- and airline-specific requirements prior to departure, including passport validity windows (many countries, including Mexico, Costa Rica, St. Lucia, and most of Europe, require a passport valid for at least six (6) months beyond the date of travel)

• Ensuring that all names on travel documents match the legal name on the traveler’s photo identification and that all travel document information matches issued tickets

• Complying with all applicable laws, customs regulations, and local ordinances at each destination

Any costs, penalties, or rebooking fees resulting from incorrect or incomplete information are the Client’s responsibility. Upon receipt of travel documents, it is the Client’s responsibility to review all information and promptly report any discrepancies.

Denial of entry

Atlas & Vine is not responsible for any denial of entry into any country for any traveler. All travelers are solely responsible for ensuring they hold the proper documents for entry. Travelers with criminal convictions or other entry considerations may be denied entry to certain countries (including Canada), and Atlas & Vine cannot predict or control immigration outcomes. Denial of entry for any reason may result in a complete financial loss associated with the trip and does not entitle the Client or traveler to any refund from Atlas & Vine.

4. Minor Travelers

When traveling with minors, additional documentation may be required, including passports, consent letters, custody documentation, or birth certificates. Requirements vary by destination, airline, and immigration authority, and may apply even for domestic travel.

Minors traveling with only one parent, or without both parents or legal guardians, may be stopped and denied boarding or entry unless authenticated and verified consent forms are provided to the authorities. For general guidance, see the U.S. Customs and Border Protection resource at https://help.cbp.gov. Where a minor travels with a supervising adult or group leader other than a parent or legal guardian, written parental or guardian consent should be provided to that supervising adult in advance of travel.

Atlas & Vine does not verify custody status or the validity of consent documentation. Clients are solely responsible for obtaining and carrying all required documentation for minor travelers prior to departure.

5. Fees and Payments

Atlas & Vine charges professional service fees separate from supplier costs or commissions. Fees may include:

• Consultation fees

• Planning and itinerary design fees

• Complex-trip surcharges

• Discretionary change or rebooking fees

Unless otherwise stated in writing or in the Service Fee Policy, all service fees are non-refundable. Consultation fees may be refundable if cancelled at least 24 hours prior to the scheduled start time, as described in the Service Fee Policy.

Consultation fees are typically credited toward subsequent planning fees unless the advisor-client relationship is terminated for cause, including abusive conduct, fraud, or conflicts of interest.

Planning and design fees are earned once itinerary work begins and are non-refundable thereafter.

Travel supplier payments are processed directly by suppliers or through Fora Travel platforms. Atlas & Vine does not store or process client credit card information directly.

6. Booking Approval

No travel arrangements will be booked without explicit Client approval. Approval may be provided via Travefy portal confirmation, written email authorization, or other documented electronic acceptance. All bookings are subject to availability and confirmation by Atlas & Vine and the applicable supplier.

Rates and pricing

Unless otherwise indicated, all quoted prices are in U.S. dollars (USD). Prices are subject to change without notice until a booking is confirmed and any applicable deposit is received. Many suppliers use dynamic pricing, meaning rates may vary based on demand, availability, time of booking, and other factors. Prices cannot be guaranteed until the applicable service is booked, ticketed, and paid in full.

Currency fluctuations

Where suppliers charge in a currency other than U.S. dollars, currency-exchange fluctuations may affect the final amount due on the Client’s credit card or settlement account. Atlas & Vine is not responsible for exchange-rate variations between the time of quote and the time of settlement.

Change and cancellation notice

Requests to change or cancel a booking must be provided to Atlas & Vine by email with a minimum of forty-eight (48) hours’ notice before the requested change takes effect, and as early as possible relative to any supplier deadline. Atlas & Vine is not liable for penalties or losses resulting from requests submitted without adequate notice. Any fees or expenses that Atlas & Vine or a supplier incurs in connection with a change or cancellation are the responsibility of the Client.

Independent arrangements

Atlas & Vine is not responsible for costs, fees, or consequences arising from travel arrangements that the Client makes independently of Atlas & Vine.

7. Travel Insurance

Travel insurance is strongly recommended. The purchase of travel insurance is not required in order to purchase any other product or service from Atlas & Vine. Complete details regarding travel insurance options, provider contact information, scope of Atlas & Vine’s role, and required disclosures are set forth in the Atlas & Vine Travel Insurance Disclosure, which is incorporated herein by reference.

Atlas & Vine is not a licensed insurance producer, agent, broker, or adjuster. Atlas & Vine may provide general information about available travel insurance options but is not authorized to answer technical questions about policy terms, benefits, exclusions, or conditions, or to evaluate the adequacy of a Client’s existing insurance coverage.

If travel insurance is declined, the Client assumes full responsibility for any losses, expenses, or disruptions that would have been covered by insurance, including but not limited to trip cancellation, interruption, medical expenses, evacuation, supplier default, or weather-related events. Formal acknowledgment of insurance acceptance or declination is required through the Atlas & Vine client portal prior to booking confirmation.

8. Travel Advisories and Destination Risk

Travel to certain destinations or during certain periods involves heightened risk, including risks related to communicable diseases, geopolitical tensions, civil unrest, natural disasters, and local health or safety conditions. “Travel advisories” means government-issued warnings, recommendations, or notices regarding safety, security, health, or other travel-related concerns in particular destinations. It is the Client’s responsibility to review and understand the travel advisories issued by the U.S. Department of State (travel.state.gov), the U.S. Centers for Disease Control and Prevention (cdc.gov), and the authorities of every destination and transit country in the itinerary.

Changes in travel advisories do not supersede the cancellation, change, or refund policies of any travel supplier or partner. The Client acknowledges that, absent applicable travel insurance coverage, changes to travel advisories or personal concerns, including anxiety, discomfort, or changed preferences regarding a destination, do not entitle the Client to a refund, credit, or other compensation from Atlas & Vine or from suppliers, except as expressly provided by the supplier’s terms or by law.

Atlas & Vine does not represent that travel to any particular location, even to locations for which it provides advisory services, is advisable or without risk. The Client’s participation in any travel constitutes acceptance of the risks inherent in that travel.

9. Disruptions and Force Majeure

For purposes of these Terms, “force majeure” means any event or circumstance beyond Atlas & Vine’s reasonable control, including but not limited to airline schedule changes, cancellations, or rerouting; weather events, natural disasters, earthquakes, floods, wildfires, and volcanic activity; labor strikes, walkouts, or industrial action; government actions, border closures, travel advisories, entry or exit restrictions, and changes in visa or passport requirements; acts of war, terrorism, civil unrest, or insurrection; public health emergencies, epidemics, and pandemics; supplier insolvency, bankruptcy, or business cessation; cyber incidents or infrastructure failures affecting suppliers or platforms; and any other event that materially impairs the ability of Atlas & Vine or a supplier to perform.

Atlas & Vine is not responsible for disruptions caused by force majeure events. Atlas & Vine will provide reasonable advisory assistance and coordination where possible; however, outcomes are ultimately governed by supplier policies.

Service fees are charged for professional advisory work performed and are not contingent on travel completion. Planning and design fees that have been earned through work performed are not refundable in the event of force majeure or trip cancellation, regardless of cause.

10. Limitation of Liability

To the maximum extent permitted by law:

• Atlas & Vine’s liability for claims arising from ordinary negligence is limited to the total service fees paid by the Client within the twelve (12) months preceding the claim

• This limitation does not apply to claims arising from Atlas & Vine’s gross negligence or willful misconduct

• Supplier commissions are expressly excluded from this calculation

• Atlas & Vine shall not be liable for indirect, incidental, consequential, or punitive damages

Nothing in these Terms limits or excludes liability for death or personal injury caused by Atlas & Vine’s negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under California law, including California Civil Code § 1668.

11. Chargebacks

Before initiating a chargeback or payment dispute related to an Atlas & Vine service fee, please contact us directly at info@atlasandvine.co so we can work to resolve the concern. Many disputes are resolved more quickly and completely through direct communication than through the payment network dispute process.

If you initiate a chargeback or payment dispute related to any service fee, Atlas & Vine will pause all future planning, quoting, and booking work on your trip until the dispute is closed. This work stoppage does not apply to advisory support for trips already confirmed and paid for with suppliers.

As an alternative, you may request that work resume during a pending dispute by paying a non-refundable $30 administrative fee. This fee reflects Atlas & Vine’s estimated administrative costs for dispute handling and does not waive your obligation to pay any service fees ultimately determined to be due, including amounts reversed through the dispute process.

Atlas & Vine may decline to resume services or may terminate services at its discretion in the event of disputes or chargebacks.

12. Termination of Services

Atlas & Vine reserves the right to refuse or terminate services at its discretion, including but not limited to cases involving abusive conduct, fraud, non-payment, or conflicts of interest.

Termination does not entitle the Client to refunds for services already rendered.

13. Indemnification

To the maximum extent permitted by law, the Client agrees to indemnify, defend, and hold harmless Atlas & Vine, its members, officers, employees, independent contractors, and agents from and against any third-party claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• The Client’s provision of inaccurate, incomplete, or misleading traveler information, including legal names, dates of birth, passport details, citizenship, health conditions, or dietary or accessibility needs

• The Client’s acts, omissions, or violation of laws, customs regulations, or local ordinances at any travel destination

• Claims by co-travelers, family members, or other third parties on whose behalf the Client booked or approved travel, where the Client did not have actual authority to bind those third parties

• The Client’s breach of any supplier terms, fare rules, or third-party agreements to which the Client is a party

• The Client’s breach of these Terms

This indemnification does not apply to claims arising from Atlas & Vine’s own gross negligence, willful misconduct, fraud, or violation of law. Atlas & Vine reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Client, in which case the Client agrees to cooperate with Atlas & Vine’s defense.

14. Privacy and Data Handling

Personal information is collected and processed in accordance with the Atlas & Vine Privacy Policy. Atlas & Vine collects only data necessary to deliver services and does not sell personal information.

Data may be processed through third-party systems including, but not limited to, website and booking platforms, client management and itinerary tools, payment processors, host agency platforms, accounting software, email marketing providers, and analytics platforms.

15. California Seller of Travel Disclosure

Atlas & Vine is an independent contractor of Fora Travel, Inc. (“Fora”) and is acting on behalf of Fora in offering or selling air or sea transportation and other travel goods or services. In accordance with California Business and Professions Code § 17550.20, subdivision (g), Atlas & Vine is exempt from independent registration as a California Seller of Travel. The following disclosures concerning Fora are provided pursuant to California Business and Professions Code § 17550.20, subdivision (g)(6):

• Name: Fora Travel, Inc.

• Address: 228 Park Avenue South #53272, New York, NY 10003-1502

• Telephone: 844.409.3672

• California Seller of Travel Registration Number: CST # 2151995-50

Registration as a seller of travel in California does not constitute approval by the State of California.

California law requires certain sellers of travel to have a trust account or bond. The trust account, bond, or other financial protection applicable to travel arrangements coordinated by Atlas & Vine is maintained at the Fora Travel level. The Client should review Fora Travel’s own disclosures and registration acknowledgement for current information regarding the applicable financial protection.

Right to a prompt refund

Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly refunded to the passenger, unless the passenger advises the seller of travel in writing, after cancellation, to apply the money to another travel product and/or date. This provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or to a carrier without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. Statutory refund rights under California Civil Code § 1750 et seq. and California Business and Professions Code § 17550 et seq. remain available as applicable.

Travel Consumer Restitution Fund

This seller of travel is not a participant in the California Travel Consumer Restitution Fund.

Neither Atlas & Vine nor Fora Travel, Inc. is a participant in the California Travel Consumer Restitution Fund (TCRF). Accordingly, transactions coordinated by Atlas & Vine under Fora’s California Seller of Travel registration are not covered by the TCRF, and California passengers are not eligible to file a claim with the Travel Consumer Restitution Corporation in connection with such transactions. This disclosure is made pursuant to California Business and Professions Code § 17550.13, subdivision (f)(1)(J) and § 17550.25, subdivision (b).

California residents may verify the current TCRF participation status of any registered seller of travel through the Travel Consumer Restitution Corporation’s public Agency Directory at www.tcrcinfo.org/resources/agency-directory, or by contacting the Travel Consumer Restitution Corporation at 13 Dean Way, Chico, CA 95926, (530) 809-4220, or info@tcrcinfo.org.

16. Accessibility

Atlas & Vine is committed to providing a website and services that are accessible to the widest possible audience, including people with disabilities. Our approach, current status, and contact for accommodations are set forth in the Atlas & Vine Accessibility Statement, which is incorporated herein by reference. If you encounter a barrier or need an accommodation to engage our services, please contact us at info@atlasandvine.co.

17. Updates to Terms

These Terms may be updated periodically. Updated terms will be posted on the website with a revised effective date.

Atlas & Vine will notify active clients of material changes to these Terms via email at least thirty (30) days before the revised effective date. Material changes include modifications to fee structures, arbitration provisions, limitation of liability, indemnification, or dispute resolution procedures. Continued use of services after the revised effective date constitutes acceptance of the updated terms.

18. Governing Law and Dispute Resolution

These Terms, the services provided by Atlas & Vine, and any dispute arising out of or relating to these Terms or those services are governed by the laws of the State of California, without regard to conflict-of-law principles. The internal affairs of Atlas & Vine LLC are governed by the law of its state of formation as that state of formation may change from time to time in accordance with Section 19 (Entity Continuity).

Informal resolution

Before initiating arbitration, the parties agree to attempt in good faith to resolve disputes by providing written notice to the other party describing the dispute and the relief sought, and allowing a reasonable opportunity (not less than thirty (30) days) to discuss and resolve the issue.

Arbitration

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or services provided by Atlas & Vine that is not resolved informally will be resolved by binding arbitration, on an individual basis, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in San Francisco County, California, unless the parties agree to a remote format. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

30-day opt-out right

You have the right to opt out of the arbitration agreement in this Section 18. To opt out, you must send written notice to info@atlasandvine.co with the subject line “Arbitration Opt-Out” within thirty (30) days after you first accept these Terms. The notice must include your full legal name, the email address associated with your Atlas & Vine account, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provision of these Terms, including the governing law, venue, class action waiver, or limitation of liability provisions, each of which will remain in full force and effect.

Small claims option

Either party may bring an individual claim in small claims court in San Francisco County, California, or in the county where the Client resides, if the claim qualifies and remains in that court.

No class actions

The parties agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, mass, or representative proceeding.

Fees and costs

Each party will bear its own attorneys’ fees and costs, and arbitration fees will be allocated in accordance with the AAA rules and applicable law.

Exceptions to arbitration

Nothing in this Section 18 prevents either party from (a) bringing an individual claim in small claims court as permitted above, (b) seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information, or (c) exercising non-waivable statutory rights.

19. Additional Provisions

Survival

The following provisions survive termination or expiration of these Terms: Section 5 (Fees and Payments, with respect to amounts then due), Section 10 (Limitation of Liability), Section 11 (Chargebacks), Section 13 (Indemnification), Section 14 (Privacy and Data Handling), Section 18 (Governing Law and Dispute Resolution), Section 19 (Additional Provisions), and Section 20 (Severability), along with any other provision that by its nature is intended to survive.

Entity continuity

Atlas & Vine LLC was originally organized as an Illinois limited liability company. Atlas & Vine LLC will convert from an Illinois limited liability company to a California limited liability company under California Corporations Code § 17710.06 et seq. and the corresponding provisions of the Illinois Limited Liability Company Act. The conversion is scheduled to become effective on June 1, 2026 (the “Conversion Effective Date”). If the Conversion Effective Date is delayed for any reason, the date stated in the Statement of Conversion filed with the California Secretary of State will control.

The conversion is a statutory conversion, not a transfer, merger, sale, or dissolution. Atlas & Vine LLC will continue as the same legal entity after the Conversion Effective Date, and the converted entity will retain all property, rights, privileges, franchises, contracts, debts, duties, liabilities, and causes of action of the predecessor Illinois entity by operation of law and without further act or transfer. All client engagements, proposals, itineraries, payments, credits, and obligations entered into with Atlas & Vine LLC prior to the Conversion Effective Date will continue in force with Atlas & Vine LLC as a California limited liability company, on the same terms.

References in these Terms, in any prior agreement, or in any prior communication to “Atlas & Vine LLC, an Illinois limited liability company” (or similar) are, on and after the Conversion Effective Date, deemed to refer to Atlas & Vine LLC, a California limited liability company. The tax identification numbers, principal place of business, domain name, trade name, contact methods, and Fora Travel affiliation of Atlas & Vine LLC are not affected by the conversion.

Time limit for claims

To the maximum extent permitted by law, any claim or cause of action that the Client may have against Atlas & Vine arising out of or relating to these Terms, the services provided by Atlas & Vine, or any trip arranged by Atlas & Vine must be commenced within twelve (12) months after the scheduled completion date of the relevant trip (or, if no trip is booked, within twelve (12) months after the date on which the claim first accrued). Any claim not commenced within this period is permanently barred. This limitation does not apply to claims that cannot lawfully be limited under California law.

Assignment

You may not assign, transfer, or delegate these Terms or any of your rights or obligations under them without Atlas & Vine’s prior written consent. Atlas & Vine may assign or transfer these Terms, in whole or in part, without restriction, including to any successor in interest by merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their respective permitted successors and assigns.

Entire agreement

These Terms, together with the Service Fee Policy, Privacy Policy, Cookie & Tracking Notice, Travel Insurance Disclosure, Accessibility Statement, and any trip-specific proposal or itinerary approved by the Client through Travefy or other documented electronic acceptance, constitute the entire agreement between the Client and Atlas & Vine with respect to the subject matter hereof. These Terms supersede any prior or contemporaneous communications, representations, proposals, or agreements, whether oral or written, between the parties relating to the subject matter hereof.

No waiver

A delay or failure by Atlas & Vine to enforce any provision of these Terms or to exercise any right under them is not a waiver of that provision or right. No waiver is effective unless made in writing and signed by an authorized representative of Atlas & Vine, and any waiver applies only to the specific instance stated.

No third-party beneficiaries

These Terms are for the sole benefit of the Client and Atlas & Vine (and their respective permitted successors and assigns) and are not intended to confer, and do not confer, any rights or remedies on any other person or entity, including co-travelers, family members, suppliers, or any third party.

Electronic signatures and communications

The Client consents to conducting business with Atlas & Vine electronically. The Client agrees that electronic acceptance (including click-through acceptance, Travefy portal approval, or email confirmation) satisfies any legal requirement that a communication or agreement be in writing or signed, to the extent permitted by the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the California Uniform Electronic Transactions Act (California Civil Code § 1633.1 et seq.). The Client may withdraw this consent at any time by contacting info@atlasandvine.co, but doing so may limit Atlas & Vine’s ability to provide services.

Notices

Formal notices to Atlas & Vine must be sent to info@atlasandvine.co, with a courtesy copy by mail to Atlas & Vine LLC, 1875 Mission St Ste 103, San Francisco, CA 94103. Formal notices to the Client will be sent to the email address on file for the Client’s most recent booking or engagement. Notices are deemed given when sent, provided no failure or bounce notification is received.

Severability, headings, interpretation

Section headings are for convenience only and do not affect interpretation. The words “including,” “include,” and similar terms are to be read as “including without limitation.” If any provision of these Terms is translated into another language, the English version controls in the event of a conflict.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties, or if modification is not possible, it shall be severed from these Terms.

By engaging Atlas & Vine services, you acknowledge acceptance of these Terms & Conditions.

Atlas & Vine

San Francisco, California, USA

1875 Mission St Ste 103, San Francisco, CA 94103

info@atlasandvine.co